24/7 Customer Support in Cloud Web Hosting
All our Linux cloud web hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our website hosting solutions before you make a purchase or you're an existing customer and you have any kind of question or some issue, you can contact us anytime, including weekends and holidays. We have a number of channels to contact us - several phone lines globally for your convenience plus live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more technical issues or any troubles which require more time to analyze and take care of. In contrast to a number of other website hosting suppliers, our trouble tickets come with a guaranteed maximum response time of only one hour, therefore regardless of what your issue is, it will be resolved timely and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to receive prompt help, particularly if your site is not running efficiently for some reason. All our Linux semi-dedicated hosting include 24/7 customer and tech support, so in case something happens, you are able to use various methods to get in touch with us - telephone line with a couple of local numbers worldwide, live chat, emails and tickets. The first two options are for pre-sales, billing and basic issues, which means that if you do not have an account yet, for instance, you can receive extra info regarding our solutions, or we will help you with less complex technical matters. The other two options are for solely tech matters or everything which is more time-consuming due to the fact that it's easier to follow the communication between you and our technical support team. The warranted maximum response time for them is just 1 hour, the regular one - 15-20 min, therefore you won't have to wait for an entire day so as to receive support as you may have to do with various other providers.
24/7 Customer Support in VPS Web Hosting
When you use our Linux VPS web hosting, you won't ever have to wait for more than 1 hour in order to get support for any type of issue that you may have with the server or the software which comes pre-installed with it. We warrant this short answer time for all of the support tickets which you open through your billing Control Panel or emails that you send to our tech support crew. We also have local telephone numbers in several countries worldwide and a live chat service where we will help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 using the various ways of communication, so whatever your question or problem is, there'll always be somebody to assist you right away. In the event that you need help with third-party software, which you cannot set up or which gives you troubles, you are able to take advantage of the Managed Services upgrade package that we supply for all of the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server packages that we supply come with 24/7 support via various methods of communication and with a 1-hour maximum reply time warranty. In case you want to learn more about the plans or you have various general or billing questions, you'll be able to call one of the local numbers we have around the globe or you can use our live chat service and speak to a live agent. For strictly technical issues which require some help from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email, as all these channels are more appropriate to monitor a particular problem. The response time for them rarely is more than half an hour, therefore you can forget all about waiting for a whole day so as to receive assistance. The support service is available for all the server-related matters, as well as the pre-installed software. In the event that you need help with third-party applications, you may consider adding the Managed Services upgrade that we offer with all plans.