There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you opt for is a trouble ticket system. It is the least complicated means of communication for different reasons. If no tech support staff member is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will invariably hit home. Additionally, you can copy & paste extensive pieces of info without worrying about printing errors, and if a particular issue requires more time to be solved or a number of replies need to be exchanged, all the info will be in the exact same location, so either party can always see the comments left by the other one. The negative side of using tickets to contact your hosting company is that they’re usually separate from the hosting platform, which means that if you need to provide info or to adhere to directions, you’ll need to use no less than two different accounts and this number might increase in case you wish to administer a couple of domains. Also, lots of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a response.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we are using for our Linux cloud web hosting isn’t separate from the hosting account. It is an indivisible part of our all-encompassing Hepsia Control Panel and you’ll be able to access it at any specific moment with just a few clicks, without the need to log out of your account. The ticketing system offers a quick-search field, which will help you track down the status of virtually any ticket that you’ve already opened, if required. You can also read knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to solve a particular problem even before you open a ticket. The ticket response time is no more than 1 hour, which implies that you can obtain quick assistance whenever you need one and if our help desk staff recommends that you do something in your hosting account, you can do it instantaneously without the need to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more convenient to manage everything in a single location, which is why we’ve implemented a ticketing system into the custom-built Hepsia hosting Control Panel, which comes with every single semi-dedicated server account. This will permit you to handle the communication with our tech support team along with your account, which goes to say that you will not need to memorize an additional sign-on name for another admin dashboard. You will be able to send a new ticket or to track the status of an old one with no more than a couple of clicks whilst you’re browsing the files within your account. In addition, you can look through older tickets using a clever search functionality or have a look at applicable help articles, which include solutions to commonly experienced challenges. The inbuilt ticketing system is closely monitored 24x7 with the maximum ticket response time being only 60 minutes, so there’ll always be somebody to help you.