Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our Linux cloud web hosting isn’t separate from the hosting account. It is an indivisible part of our all-encompassing Hepsia Control Panel and you’ll be able to access it at any specific moment with just a few clicks, without the need to log out of your account. The ticketing system offers a quick-search field, which will help you track down the status of virtually any ticket that you’ve already opened, if required. You can also read knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to solve a particular problem even before you open a ticket. The ticket response time is no more than 1 hour, which implies that you can obtain quick assistance whenever you need one and if our help desk staff recommends that you do something in your hosting account, you can do it instantaneously without the need to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it far more convenient to manage everything in a single location, which is why we’ve implemented a ticketing system into the custom-built Hepsia hosting Control Panel, which comes with every single semi-dedicated server account. This will permit you to handle the communication with our tech support team along with your account, which goes to say that you will not need to memorize an additional sign-on name for another admin dashboard. You will be able to send a new ticket or to track the status of an old one with no more than a couple of clicks whilst you’re browsing the files within your account. In addition, you can look through older tickets using a clever search functionality or have a look at applicable help articles, which include solutions to commonly experienced challenges. The inbuilt ticketing system is closely monitored 24x7 with the maximum ticket response time being only 60 minutes, so there’ll always be somebody to help you.