A live chat is one of the many ways of communication offered by some website hosting suppliers as a part of their support services. Determined by the service provider, the chat is used for billing, pre-sales and/or technical assistance. This method of communication is quicker in comparison to a support ticket and it makes it much more unlikely to misunderstand or misspell anything in comparison to a phone call with a representative. In addition, when the trouble that you have needs some time to be investigated and dealt with, you can do something else at the same time rather than just waiting, as you'd have to do if you call. You can also use a live chat assistance service completely free as long as you have web access even when your web hosting provider is based in a different country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Web Hosting

We provide a live chat assistance service for all of the Linux cloud web hosting that we offer and we will assist you with almost everything in real time. If you do not have an account with us yet, we will provide you with more information about the packages to help you to get the most suitable plan. In case you are an active client, we will be able to help you with any billing or general issue and also with a number of common tech troubles, for example an e-mail address installation in a desktop email client. In case you are unable to give us a call for some reason or you are in some country where we do not have a local phone number, the live chat is the best way to get in touch with us. Certainly, some situations require extra time to examine and test, so you will have to open a support ticket to our technicians, but nonetheless, we will save you time and assist you with various troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we provide with all of our Linux semi-dedicated hosting, you'll be able to find the replies for any questions you have or have various issues resolved instantly. The chat service is online each and every day, so that you'll be able to talk to a representative even on holidays and weekends. If you're not sure which plan is better for your web sites or if our revolutionary cloud hosting platform covers some system requirements, you may join our live chat before purchasing anything. In case you are a current customer, you'll be able to obtain more details about account settings, billing issues as well as a variety of common technical troubles you may have, for instance in case you can't install an e-mail account in a client on your personal computer. Our live chat will save you a lot of time regardless where you are or when you get in touch with us.