One-Hour Response Guarantee in Cloud Web Hosting
Our Linux cloud web hosting include a one-hour response time guarantee, which implies that no matter what enquiry or issue you may have, we’ll always be there to lend a helping hand. As a matter of fact, it rarely takes more than 30 minutes to get a problem solved or a question answered, and this is valid for both technical and pre-sales matters. Our technical support staff members are available 24-7, even on weekends and holidays, which suggests that you will obtain immediate help at all times. We are aware of precisely how precious time can be, so by the time we respond to your support ticket or email, we’ll have looked into the matter and, in case we haven’t worked out a solution, we will provide you with more info about what you have to do on your end, when the situation requires this. With our support service, you can be certain that there will be somebody to lend you a helping hand instantaneously, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support engineers will be at your service all the time and they will reply to any ticket that you send through your hosting Control Panel within less than one hour. The response time is guaranteed regardless of whether you have a generic inquiry with regards to your semi-dedicated server or you encounter a certain obstacle and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we’re available around the clock to handle any general, technical or billing issue. If you contact us about anything that is within our capability, we will sort it out before we reply to you, which means that you will not have to wait around for hours or even days while the problem continues. If there is something that you need to do on your end, we’ll give you the necessary information – what workable solutions to try, what actions to take, etc.