If you ever experience a problem with your website and are unable to tackle it, ask the respective hosting company’s technical support team to help you get the site back online. A prompt solution would be the most favorable scenario, but lots of hosting companies respond within 24 hours and even more, all the more so if you’re working with a reseller. Even if the problem can be swiftly sorted out, your website may not function properly or may not be reachable at all for an extended time interval, so you may lose prospective clients because it is pretty unlikely that anyone will be happy to come back to a site that’s out of order. Having said that, you need to make certain not only that you can touch base with your hosting provider, but also that they can respond and assist you in a well-timed manner. If a web application update does not proceed smoothly or you delete something by accident, for instance, the website should be fixed promptly so as to prevent elongated inaccessibility.

One-Hour Response Guarantee in Cloud Web Hosting

Our Linux cloud web hosting include a one-hour response time guarantee, which implies that no matter what enquiry or issue you may have, we’ll always be there to lend a helping hand. As a matter of fact, it rarely takes more than 30 minutes to get a problem solved or a question answered, and this is valid for both technical and pre-sales matters. Our technical support staff members are available 24-7, even on weekends and holidays, which suggests that you will obtain immediate help at all times. We are aware of precisely how precious time can be, so by the time we respond to your support ticket or email, we’ll have looked into the matter and, in case we haven’t worked out a solution, we will provide you with more info about what you have to do on your end, when the situation requires this. With our support service, you can be certain that there will be somebody to lend you a helping hand instantaneously, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our technical support engineers will be at your service all the time and they will reply to any ticket that you send through your hosting Control Panel within less than one hour. The response time is guaranteed regardless of whether you have a generic inquiry with regards to your semi-dedicated server or you encounter a certain obstacle and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we’re available around the clock to handle any general, technical or billing issue. If you contact us about anything that is within our capability, we will sort it out before we reply to you, which means that you will not have to wait around for hours or even days while the problem continues. If there is something that you need to do on your end, we’ll give you the necessary information – what workable solutions to try, what actions to take, etc.