In case you've ever had a cloud web hosting account in the past or you've dealt with any other kind of online service, you're probably well aware from personal experience that for a lot of things it is better to speak with a live person over the phone than to exchange tickets or email messages. In order to know more about a service before you purchase it or when something small has to be made, for example, it'll be much easier and quicker to do it in real time. If you're able to talk with representatives over the phone, it is very likely that you are dealing with an actual website hosting supplier, not a reseller. The level of support that you will get on the phone varies between different providers - from very general matters to experienced tech support. Generally the majority of suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated technical matters are resolved through electronic mail and tickets.

Phone Support in Cloud Web Hosting

All of our cloud web hosting packages feature phone support 14 hrs a day even on official holidays, therefore if you do not have an account yet, you're able to give us a call and find out more about our solutions or if we'll meet the system requirements for your web sites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you can call the phone number that is closer to you. If you are a current customer, we can help you promptly with any kind of general and billing matters and with a number of tech issues so as to save you time and efforts - we are aware of the fact that sometimes it is easier to talk with a live person and get things done right away. Of course, some situations simply cannot be resolved over the phone, so in such a case you are able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we provide include live phone support for 14 hours every day. If you are not sure which package will be suitable for your websites, you would like to learn more about the package's specs or you need any other information about our services, you can call any of the local numbers that we have in the U.S.A., the UK and Australia and our customer support representatives will assist you. In case you already own an account, you'll be able to contact us about general and sales matters, although we are often able to assist with a variety of tech issues as well. For strictly technical difficulties you'll have to employ our built-in ticketing system where the conversation between you and our tech support team will be in one place, which is the better option in case your trouble requires more time to be taken care of or it has to be escalated to our system administrators.